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Visitor Experience Manager

Application deadline: 8 July 2024 12:00 pm

We're looking for an exceptional Visitor Experience Manager to provide excellence in our everyday operations, visitor experience and income generation.
Context for this role

In 2023-24 Roald Dahl Museum and Story Centre welcomed almost 60,000 family visitors and school children through our doors to discover the stories behind the creation of Roald Dahl’s stories: we are currently 80% along the road of recovery to pre-pandemic levels and we will keep going.

We are looking for an experienced leader with the capacity and drive to meet and beat our high standards of visitor experience, income generation, site maintenance and presentation, and who will seize the opportunity to move our visitor experience to an even higher level, in an evolved, exceptional Museum.


Why you should want this job

This role is an ideal progression on an established career path in visitor attractions, charity operations or museums & heritage. As a senior manager, you’ll report directly to the Museum Director and can expect to be potentially involved in any area of Museum activity.

We are a super-friendly team based in a beautiful village with great connections to London. We have a major change project well advanced, that has the potential to redevelop our site and make us one of the best museums for all ages anywhere in the world.

If you want a practical and hands on role which also requires planning, strategic thinking and progression, if you are excited to be part of an evolving, ambitious organisation which is committed to improving our inclusivity and accessibility, our environmental sustainability, our staff training & development… then this could be perfect place for you to make your mark and help realise our vision, that everyone is a storymaker.


Key benefits
  • 28 days holiday plus public holiday allowance.
  • 6% employer contribution after 3 months.
  • Ongoing professional development opportunities.


Applying for this role

Please email your completed application form to Applications must be completed using the supplied form. CVs may not be substituted for completing this form in full.


Recruitment timeline
  • Optional online role briefing session = Monday 1 July 2024, 2.30pm-3.30pm (Zoom)
    Please email us if you would like to receive an invitation to this role briefing session with Director Steve Gardam. You do not need to have yet completed your application before attending the briefing session. Other sessions may be scheduled subject to demand.
  • Application deadline = Monday 8 July 2024, 12noon
    Applications received after this date and time will not be accepted for this recruitment round, in fairness to candidates who have met the deadline.
  • First interviews = Wednesday 17 July 2024, at the Museum
  • Second interviews (TBC) = Wednesday 24 July 2024, at the Museum


Interviews will take place at the Museum; due to the nature of the role, online interviews will not be possible.

Reasonable UK travel expenses can be claimed with evidence of payment/mileage.

Please let us know if you need us to make any adjustments so you can attend an interview.

Feedback will be available for all interviewees on request. However, we cannot guarantee to give feedback to applicants who are not interviewed.


Interview questions in advance

If you are selected for interview, we will share the main questions in advance, so you have a chance to prepare. We are interested in finding thoughtful people who consider what they say and do. However, interviews are dynamic conversations and so it is likely that additional questions will come up in interviews and we want to see someone think on their feet, too.