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Plan your visit

Booking information

All our general admission tickets include free re-entry for a whole year!
General admission
  • Adult £9.95
  • Child aged 5 to 18 £9.95
  • Under 5s FREE

Discounted entry:

  • People aged 65 and over £7.95
  • Full time students aged 18 and over £7.95
  • People who are registered disabled £7.95

Registered carers FREE
Must be accompanied by another ticket and be a registered carer


Buy your tickets

You can buy Museum admission and workshop tickets online or by calling 01494 892192.


Annual tickets

Our Museum entry tickets allow you to visit the Museum for a whole 12 months.

To find out more about our these tickets and how to re-book please see our annual ticket terms page.

The Museum is currently planning to close later in 2025. Any outstanding time on a 12 month ticket will be honoured when the Museum re-opens. Refurbishment closure dates TBC.

Gift Aid

Please Gift Aid your ticket. There’s no additional cost to you but it allows us to claim back the tax from the Government. As an independent charity, your tickets help us maintain the Museum, support our schools programme and preserve Roald Dahl’s archive for everyone. Thank you.

Find out more about our Gift Aid policy here.

Wouldn't it be something, Charlie, to open a bar of candy and see a

Golden Ticket

glistening inside!

Charlie and the Chocolate Factory

Ticket FAQs

We recommend booking online. Online bookings can be made in advance or on the day of your visit. At busy times certain entry slots and workshops may sell out, so we do recommend booking ahead with plenty of time.

Book tickets

Please book your tickets online here. If you do need to call us to make or amend a booking, please ring 01494 892192. If we can’t answer when you call please leave your details in a message and we will get back to you – our phone line can get very busy at peak times.

Book tickets

You can book same day tickets online or at the ticket desk, subject to availability.

If you haven’t pre-booked, tickets can be purchased on the door; we usually have the best availability in the afternoon. If the Museum is busy when you arrive, we may have to ask you to come back later.

Please note, we can’t always guarantee on-the-door availability during peak times such as school holidays.

When you book in advance, you’ll select an arrival time slot; please aim to arrive as promptly as possible at the time you have booked, to help us spread out visitors throughout the day. Once here, you will be able to enjoy the Museum for the rest of the day.

All of our tickets are annual tickets and will allow you to re-visit the Museum for 12 months. This only applies to general admission and not any of the workshops or extras that we run.

Please use our online booking system and select ‘Annual Return Visit’. You’ll need to enter your booking reference and the next stage of the booking. If you have lost your reference, please call 01494 892192 or email (monitored Mon to Fri) and we will be able to look this up for you.

To add a workshop please select your general admission in the booking system first. You’ll then be given the option to add any workshops running on that day to your basket. You can see what’s on on our listings page.

See what’s on

Please use the ‘Free carer ticket’ option in the booking system. Free carer tickets are for registered carers, we may ask for proof at the ticket desk when you arrive.

Please note that no dogs, except assistance dogs, are allowed in the Museum, Cafe or courtyard at any time.

Yes, we do sell gift tickets. Please call 01494 892192 to purchase.

If you are a UK tax payer you can now opt to Gift Aid your ticket. This means the Museum can claim the tax back on your admission from the Government. It doesn’t cost you extra to Gift Aid your ticket, but you must pay tax equivalent to all your Gift Aid charitable donations in each tax year.

Your donation is phizz-whizzingly generous and makes a gigantuous difference to our work as a charity. Thank you!

Our general admission tickets are not refundable. If you are unable to come on the day of your booking you will be able to visit on another date as our general admission tickets are valid for 12 months. This doesn’t apply to any extras such as workshops as these are non-refundable or transferable.

If you need to contact us about a booking please email (monitored Mon to Fri) or call 01494 892192. Please leave a message if you can’t get through on the phone and we will get back to you.

Get 30% off Roald Dahl books

The Museum Shop stocks a huge array of Roald Dahl books — from Matilda to Wonka. You'll also get 30% off most titles online, you lucky things!

Shop books